Buyer Operations Manager/Specialist

About Alibaba.com

As part of the Alibaba Group, our mission is to make it easy to do business anywhere. We do this by giving suppliers the tools necessary to reach a global audience for their products and helping buyers (26+Mio) find products and suppliers quickly and efficiently.

Alibaba.com brings you hundreds of millions of products in over 40 different major categories, including consumer electronics, machinery, and apparel. Buyers for these products are located in over 200 countries and exchange hundreds of thousands of messages with suppliers on the platform each day.

Our work environment is multicultural and innovative, but most importantly we are a really lovely team of professionals and we love what we do. You can work in a corporate environment but with a startup mindset.

Be prepared to roll up your selves and shape the future of international B2B. Become our new sales rockstar and reach out to us now!

Key tasks and responsibilities:

1. Fully understand channels and industries in Mexican B2B market, conduct analysis and induct different types of channel partners who can work closely with Alibaba.com, to increase users for Alibaba.com platform.
2. Lead and manage daily buyer operations to drive increased paid orders to meet deliverables and goals.
3. Use data to measure and analyze user behavior and business, to identify opportunities that can be used to improve user engagement, retention and acquisition.
4. Diagnose pain points for buyers and understand buyer demands, and establish SOP and work instructions for buyer operations.
5. Collaborate with internal teams and other stakeholders to improve user growth and engagement.
6. Organize offline and online events and courses to train and serve buyers.

Requirements:

1. Have rich experiences in buyer operation services and strong capabilities in closed-loop project management of plan-organize-address-follow-convert.
2. Be good at business analysis, finding issues and proposing appropriate solutions, with experiences in building buyer service operation system and criteria is preferred.
3. Have clear understanding of whole business chain of B2B cross-board e-commerce.
4. Solid analytical and statistical skills, working experience with SQL, Python is a plus.
5. Good at teamwork and communication.
6. Native Spanish speaker, fluent oral and written English is a must, Portuguese and Mandarin is a plus.

If you are interested in this position or similar positions across Business Units of Alibaba International, please click and apply NOW!

At Alibaba.com, we believe in building a team that thrives on diversity. We're an equal opportunity employer committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We celebrate your unique talents and perspectives because we know a strong, diverse team fuels innovation and growth, no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.