Business Intelligence Operations Associate Manager (Agro & Sustainability)

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity:

• We are seeking a detail-oriented and proactive Business Intelligence Operations Associate Manager (Agro & Sustainability) to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions.

• You’ll collaborate with cross-functional teams to implement automation, monitor platform health, and contribute to the continuous improvement of analytics delivery across the organization.

• Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies.

• Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance.

• Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery.

• Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency.

• Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture.

• Provide operational support for PepsiCo’s Data & Analytics program and platform management to ensure consistency with global data initiatives.

• Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate.

Your Impact:

As Business Intelligence Operations Associate Manager (Agro & Sustainability), your functions would consist of:

• Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.

• Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.

• Support efforts to optimize data models, enhance report performance, and reduce query execution times.

• Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making.

• Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.

• Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.

• Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.

• Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively.

• Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo’s operational goals and objectives.

• Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.

• Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.

• Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.

• Assist in fostering a collaborative, high-performing team culture by supporting the team’s operational growth and skill development.

• Help ensure agility within the team by enabling swift priority changes while maintaining productivity.

• Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications

Who Are We Looking For?

Experience

Required:

• 7+ years of technology work experience in a large-scale global organization – CPG preferred.

• 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.

• 7+ years of experience working within a cross-functional IT organization.

• Strong hands-on experience with BI tools like Power BI, Tableau, BOBJ.

• Knowledge of BI report lifecycle, dashboard management, and user access control.

• Understanding of data warehousing concepts, data marts, and star/snowflake schema.

• Familiarity with ETL processes, data pipelines, and integration techniques.

• Proficiency in SQL for data extraction, analysis, and troubleshooting.

• Ability to work with large datasets and perform performance tuning on queries.

Nice to have:

• Experience with monitoring dashboards, incident handling, and SLA adherence.

• Familiarity with ITSM tools like ServiceNow for managing BI-related tickets and issues.

Soft skills:

• Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.

• Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.

• Demonstrated ability to take ownership, drive results, and ensure operational excellence.

• Passion for delivering excellent customer experiences and fostering a customer-first culture.

• Willingness to learn new skills and technologies in a dynamic environment.

• Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.

• Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.

• Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.

• Ability to analyze complex issues, identify root causes, and implement effective solutions.

• Ability to build and maintain strong cross-functional relationships based on trust and respect.

• Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.

• Track record of achieving results in fast-paced and evolving environments.

• Experience working in global or multi-country environments, preferably with data and BI implementations.

• Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.

• Basic knowledge of data acquisition, data catalogs, and data management tools.

• Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.