Business Intelligence Manager

At Viva, we are looking for passionate people to join our team, and we believe this is the perfect time to do so. Viva Aerobus is the preferred, fun, and profitable low-cost airline in the Americas, boasting the youngest fleet in Latin America and the fastest growth in the world. We cultivate a culture of inclusion, passion, and transparency, breaking with tradition and rethinking how we work, while committing to service excellence and passenger safety.

Join our #GenteViva and let’s reach new heights together!

As a Business Intelligence Manager for our Loyalty Program, you will be responsible for leading the implementation and optimization of analytical tools to enhance the Loyalty Program operation. Your mission will be to identify specific data needs for each operational area, facilitating the interpretation and application of this data to maximize operational efficiency and effectiveness. Additionally, you will be a key promoter of data literacy within the organization and serve as a vital link between the Doters (Loyalty) team and the data intelligence/business intelligence team.

Key Responsibilities:

• Development and implementation of analytical tools: Design, develop, and implement customized analytical tools for different areas and levels of operation.
• Data strategy generation for operations: Define and implement data strategies that optimize operational efficiency and performance.
• Evaluation of analytical needs: Identify and assess the analytical needs of each operational area to improve performance and decision-making.
• Data literacy programs generation: Develop and implement training programs to enhance skills in data usage and analysis in operational areas.
• Development of data usage training plans: Create and execute training programs for operational teams on data usage and analysis.
• Creation and tracking of roadmaps: Develop and maintain roadmaps for operational intelligence projects, ensuring alignment with the strategic objectives and priorities of the operations area.

Knowledge and Skills Requirements:

Education:

• Bachelor’s degree or equivalent in a relevant field (required). A master’s degree is preferred.

Experience:

• At least 3 years in business intelligence and data analysis.
• 3 to 6 years of experience in a similar position, preferably in loyalty programs.

Technical Skills:

• Experience with data analysis and tools (ETL tools, SQL, Tableau, Python, Big) – minimum 3 years.
• Project management – minimum 1 year.
• Deep knowledge of airport operations – minimum 3 years.
• Certifications: Certification in data analysis.

Additional Skills:

• Competence in project management and effective communication skills.
• Knowledge of data science and artificial intelligence.

Benefits you will enjoy as #GenteViva:

• Flexible schedule: Home Office/Hybrid Scheme.
• Incredible work environment #TheBestAirlineToWork.
• Unlimited vacation days from day one.
• Savings fund and account.
• Staff Travel: Discounted flights for you and loved ones (12 spaces).
• MyIDTravel: Fly globally with over 20 airline alliances at lower costs.
• Life & medical insurance + 24/7 family medical assistance online.
• Discount agreements: Gyms, retail stores, restaurants, universities, and more.
• Above-law benefits.

About us:

We are Mexico's lowest-cost airline with the most modern fleet in Latin America, rapidly growing worldwide.

At Viva Aerobus, we value diversity, promote gender equality, and foster innovation, collaboration, and inclusion. We prioritize the well-being of our employees, ensuring a safe and happy environment.

Join us and take your career to new heights!