Bilingual Troubleshooting Support

Location: This position is 100% remote - where we prioritize candidates in Mexico and Colombia!

Responsibilities

• Process inbound and outbound call center phone calls.
• Create and process ticket requests documenting work performed.
• Utilize remote troubleshooting skills to respond to and proactively address issues from customer Building Automation Systems and Facilities.
• Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
• Direct on-site third-party personnel supporting the technical troubleshooting process.
• Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.
• Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting.

Minimum Requirements

It will be a good match if you have:

• Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
• Language proficiency: native Spanish and advanced English (C1).
• Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
• Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
• Capability to communicate technical information in an accessible manner to non-technical personnel.
• Collaborative mindset.

Desirable Requirements

• Active student or a bachelor's degree in electrical, mechanical or related engineering is a plus.
• Great interpersonal skills and excellent inclination for learning new systems.

Benefits Package

100% remote work.
Flexible schedule.
Day off on your birthday.
Reduced hours on Fridays.
Superior vacation days.
Sick leave days.
Moving day off.
Support for studies, training, and languages.
Referral program.

We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.

If everything you've read makes sense to you, apply now so we can get to know you!