Bilingual Customer Service Representative

TIJUANA OFFICE OF SELECT VOICECOM

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

What you'll do:

As a Customer Service Representative, you will be supporting Spanish-speaking people in the US and assisting them in managing pharmacy prescription benefits.

Responsibilities include:

1. Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards
2. Assisting clients in understanding their target copay and available pharmacy discount programs
3. Guiding customers through the process of using savings cards at pharmacies to check for potential discounts
4. Working closely with pharmacists to reverse claims and process overrides as needed
5. Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience
6. Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively
7. Escalating complex issues to senior staff or other departments as needed

What you'll need:

1. Associate's/Bachelor's Degree an advantage, but not required
2. At least 1 year of experience as a Bilingual Customer Service Representative
3. Fluency in both English and Spanish, both written and spoken
4. Must have excellent command of the English language, with neutral or American accent
5. Professional, courteous, and responsive customer service and phone skills
6. Strong phone and verbal communication skills along with active listening
7. Detail-oriented
8. Multi-tasking skills
9. Willing to work on-site

Apply now!

Resume is required for consideration. Click the Apply button, fill out the short application form, and attach your resume.