Bilingual Customer Care Agent

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.

This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.

• 9% in grocery vouchers
• Financial support for internet connectivity expenses for teleworking
• 13% savings fund
• Major Medical Expenses coverage (spouse and children under 25 years)
• Life insurance
• 50% vacation bonus
• 30-day Christmas bonus (Aguinaldo)
• Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• Strong negotiation and customer service skills.
• Must have strong computer skills and working knowledge of IOS, MS Windows, and Google applications.
• Experience with CATI systems and dialers (preferred).

• Recruit households for Nielsen ratings panels via phone.
• Conduct interviews, gather data, and schedule installations.
• Meet performance targets and quality standards.
• Resolve objections and build rapport with households.
• Maintain a home office with high-speed internet (80mbps download, 10mbps upload).
• Work flexible hours, including evenings and weekends.