Bilingual Contact Center Senior Specialist

Nielsen

Santa Anita

MXN 200,000 - 400,000

Descripción del empleo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Are you passionate about building strong customer relationships and contributing to groundbreaking research?

As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.

What you can expect: Benefits exceeding those mandated by law, which include:

Nielsen offers a position with a gross monthly salary of $21,000 Mexican pesos
9% in grocery vouchers
Financial support for internet connectivity expenses for teleworking
13% savings fund
Major Medical Expenses coverage (spouse and children under 25 years)
Life insurance
50% vacation bonus
30-day Christmas bonus (Aguinaldo)
Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home

What You’ll Bring:

Fluency in both English and Spanish (written and verbal) is a must.
Excellent communication, negotiation, and customer service skills
Prior sales experience is a significant plus
Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi)
Exceptional organizational and time management abilities with a proven ability to prioritize tasks
High school diploma or equivalent work experience

Job Responsibilities:

Cultivate and maintain strong relationships with Nielsen panel families
Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding
Collect accurate device information and ensure data collection integrity
Exceed performance goals related to sample quality and customer satisfaction