AV/VC Event Support Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The AV Events Technician will serve to provide ancillary event support services to the team and may be responsible for assisting with kicking off / starting an in-room presentation or may be asked to provide dedicated technical support of the in-room AV equipment to successfully execute a meeting/event. Additionally, we have a number of events that require virtual-only support on platforms Google Meet and Zoom.

It requires expert knowledge of these platforms and the possibility of flexible hours, as support may take place after normal business hours or on the weekend. Additionally, the role may require travel around our Latin America offices to help support events (México, Bogotá, Sao Paulo & Buenos Aires).

The expectation is to maintain the highest degree of confidentiality.

Relevant Equipment Experience:

• AV Signal Flow & Troubleshooting
• Routing: Evertz, Blackmagic, Crestron
• Video Switchers: Panasonic AV-HS Series, Blackmagic, Ross Carbonite, Barco
• Video Recording Devices: PIX, AJA KiPro, Blackmagic HyperDeck
• Audio Mixers: Yamaha TF, QL series, Mackie, Shure
• Microphones / RF: Shure QLX, ULX series, Sennheiser
• Lighting Boards: ETC Element, Leprecon, Chauvet
• PTZ Cameras: Panasonic AW-HE series + controller, Logitech
• Cameras: Sony XDCAM series, Panasonic P2 series, Blackmagic
• Misc: Perfect Cue, Countdown clock, Internet Clicker, D’San
• Software: Zoom, Google Suite, Google Meet, Google Slides, Keynote, Slack, Dante Controller, Smaart 8, Mbox/Qlab/Playback Pro/Quicktime, NDI, V-Mix, wireless workbench, Vectorworks, QSC / QSYS

Requirements:

• Previous experience working on corporate events in a corporate setting
• Experience in filling one or many of the core AV events positions: Examples; A1, A2, V1, Graphics, Lighting Director, Directing, Show Calling, Camera shading, etc.
• Setting up, some programming and configuring, operating, and providing support.
• Understanding of current audio/video standards and equipment
• Serve as the primary point of contact for all audio and video production items for events.
• Ensure a well-produced event for both streaming and in-person experience.
• Use and follow the run-of-show document as a guide for proper show flow.
• Partner with other crew members on the execution of elements both prior to and during shows.
• Attending pre-show production meetings with crew to review responsibilities.
• Ensure testing of all show playback elements for proper play out.
• Following the event content closely to execute with maximum quality.
• Be responsible for ensuring that proper audio levels and video feeds for records are precise.
• Ability to program and operate switchers, graphics, mixers, microphones, and all ancillary audio gear.
• Manage gear configuration upgrades
• Occasionally help develop new show elements.
• Work with presenters to properly place and track lav microphones, bonus for RF coordination knowledge
• Reset space after events to pre-production standards
• Note any equipment failures and report them to the AV team
• Previous experience supporting hybrid and virtual event platforms and workflows
• Assist with inventory management and quality control for company-owned equipment

Soft Skills:

• Ability to collaborate effectively with the AV team and align with our goals and values to ensure seamless integration and success in project delivery
• Detail-oriented and motivated self-starter.
• Strong communication and organization as well as professionalism in dealing with stakeholders and clients
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Ability to adapt and work well with varied personalities and teams
• High level of professionalism and ability to maintain composure under pressure (particularly with A-list talent or executives)
• Ability to work independently with minimal guidance, but aren’t afraid to ask the right questions when you need help.
• Effective communication skills and ability to collaborate in a team environment
• Attentive to tickets and Slack channels and respond in a timely and concise manner

Education / Experience:

• Bachelor’s degree, industry-related experience and certifications are preferred.
• AVIXA CTS
• Other services/equipment training or certifications
• AV Related Certifications
• Customer Service Oriented Experience

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.