Associate Customer Success Manager

Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here.

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. So, once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

Our team grew from 90 people to over 150 people in 2024. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth. How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.

Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth. As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings. Success in this role will be measured by key performance metrics, including revenue retention and customer engagement. This is a remote-first role, open to candidates based in Mexico City (CDMX) or Bogotá, Colombia.

Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address. We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.