Area Manager, Worldwide Operations

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager at our new Storage and Distribution Center (SDC) - the first of its kind in Mexico. This state-of-the-art facility represents a significant milestone in Amazon's expansion in Latin America, featuring new processes and innovative storage solutions.

In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining service level agreements and delivery expectations to ensure inventory is efficiently distributed to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries.

Key job responsibilities

1. Support, mentor, and motivate your hourly workforce
2. Manage safety, quality, productivity, and customer delivery promises
3. Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
4. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
5. Stand/walk for up to 12 hours during shifts
6. Work in an environment where the noise level varies and can be loud
7. Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
8. Continuously climb and descend stairs (applies to sites with stairs)

A day in the life
Your primary focus will be leading operations within our Storage and Distribution Center, ensuring smooth inventory flow to our network of Fulfillment Centers across Mexico.

A typical day might look like this:

1. Start your day by reviewing performance metrics from the previous shift
2. Lead a team huddle to discuss goals, safety topics, and address any concerns
3. Walk the floor to check critical inventory movements and storage optimization
4. Coordinate with transportation teams on incoming and outgoing shipments
5. Partner with inventory control to resolve any discrepancies
6. Coach and develop your team members through hands-on feedback
7. Monitor real-time metrics and adjust staffing or processes as needed

This role is fast-paced and dynamic - no two days are exactly alike, but that's what makes it exciting!

About the team

We're launching an exciting new operation in Mexico - our first Storage and Distribution Center (SDC) in the country! This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region.

This team will play a crucial role in Amazon's supply chain network, managing the strategic storage and distribution of inventory to multiple Fulfillment Centers across Mexico. We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network.

If you're energized by the idea of being a founding member of a new operation and want to make your mark on Amazon's growth in Mexico, we want to hear from you!

Minimum Requirements

1. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
2. 3+ years of employee and performance management experience
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
4. 2 years of Strong Operations Management Proficient in Data Analysis
5. 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry
6. Supervisory responsibility for a minimum of 100 hourly employees
7. Excel skills required.
8. English Proficient
9. 3+ years of performance metrics, process improvement or lean techniques experience
10. MBA

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