Analista Sr. Soporte Operación Frontera / Analyst, Border Operations Support MX

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

Description

As the Border Operations Support Analyst, your primary responsibility will manage all activities involved with every south bound railcar hold at Sanchez due to inspections and releases by any MX PGA such as ANAM, PROFEPA, SENASICA, SEDENA, etc. Sanchez operations are 24/7. Your role is pivotal in ensuring timely and accurate southbound train reporting, processing of physical PGA inspections, car cleaning tasks, fumigations requested, and handling of southbound drags while maintaining a keen focus on safety, service, productivity, and financial metrics. You will lead and prioritize team efforts, mentor for excellence in execution and customer service, and collaborate with Train and Engine staff to resolve immediate operational challenges, acting as the primary point of escalation for any tactical issues on the MX PGA car inspections and releases at Sanchez inspection tracks and areas.

Accountabilities

• Lead the department by providing direction and guidance relative to establishing priorities and managing SZOPS desk when on duty.
• Foster and promote innovative solutions that drive MX PGA railcar hold time reduction and continuous improvement of processes on drags coming from NLD bridge to be spotted at Sanchez inspection tracks until railcars are released.
• Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift-by-shift issues to enable effective railcar movement.
• Act as a point of escalation for all tactical issues on MX PGA hold railcars in Sanchez.

• University degree preferred, Graduate in foreign trade, customs, supply chains, or similar; Bachelor of Business Administration, Industrial and Systems Engineering, or 2 years of relevant working experience in external trade positions.
• Proficiency with Office productivity software (Word, Excel, PowerPoint, etc.);
• Fully Bilingual (English and Spanish).

• Experience providing customer service in a similar work environment;
• Excellent interpersonal and communication skills;
• Excellent problem-solving abilities;
• Relevant railway working experience considered an asset;
• Ability to multitask and work under strict timelines and pressure;
• Ability to manage conflict and conflicting stakeholder interests.

• Complete health and welfare benefits package;
• Competitive salary;
• Incentive plan;
• Vacation plan.

We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at CPKC is governed by the principles established in its Labor Equality and Non-Discrimination Policy, and applies to all applicants internal and external alike. In addition, clinical tests and background checks are not part of the final decision-making process during selection.