AI & Automation Specialist

AI & Automation Specialist

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The AI & Automation Specialist for IT Support will be responsible for exploring, designing, and piloting automation and AI-driven solutions to enhance IT Support and Managed Services efficiency. This role will work closely with IT Services teams to identify pain points, develop proof-of-concept solutions, and refine AI-assisted support mechanisms, including chatbot automation, AI-powered ticket classification, and intelligent knowledge base enhancements.

What You’ll Be Doing:

1. Automation & AI Prototyping
   • Research and propose AI-driven automation opportunities for IT support.
   • Develop, test, and refine pilot solutions, such as AI-powered chatbots, LLM-assisted knowledge retrieval, and automated ticket categorization.
   • Assist in training and fine-tuning AI models for support automation.
   • Work with ITSM platforms (e.g., ServiceNow, Zendesk) to integrate AI solutions.
2. Support Optimization & Knowledge Management
   • Assist in structuring AI-enhanced self-service knowledge bases.
   • Identify opportunities for intelligent search and knowledge recommendation enhancements.
   • Support automation of L0/L1 support workflows to reduce manual effort.
3. Collaboration & Continuous Improvement
   • Partner with IT Services teams to collect feedback on AI & automation pilots.
   • Stay up to date with trends in AI, automation, and IT support technologies.
   • Document findings and contribute to best practices for AI in IT Services.

What We're Looking For:

• Bachelor’s Degree in IT, Computer Science, AI, or any related field (or equivalent experience).
• 1 to 4 years of experience in IT support, automation, or AI-driven solutions.
• Exposure to IT Service Management (ITSM) tools (Servicenow, Jira Service Management).
• Basic experience with AI-Driven tools such as chatbots, NLP models.
• Knowledge with automation scripting or Low-code automation (Power Automate, UiPath).
• Advanced English skills (Conversational).

The Skills That Will Help You Succeed Even More: (preferred)

• Exposure to LLM fine-tuning and chatbot development.
• ITIL certification.
• Knowledge of Data Analysis or AI-Powered decision making tools.

Work Arrangement:

Fully Remote: 0 days in the office. Must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• 30 days of Christmas bonus.
• 40% vacation premium.
• 12 vacation days plus 2 floating days, sick days, and Holidays.
• Vision and Dental Assistance.
• Life Insurance.
• Healthcare Insurance.
• 10% Food/Pantry Vouchers.
• Restaurant Vouchers.
• 13% Savings Fund.
• Growth Opportunities, and more!

Apply now!

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Annual Hiring Range/Hourly Rate:

$49,400- $66,600 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-Mexico (Remote Employees) CST/CDT

Time Type:

Full time

Job Category:

Engineering and Technology