AE - Sales Associate - 48 Hours

POSITION SUMMARY: The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.

POSITION TITLE: Sales Associate

REPORTS TO: Store Management Team

SUPERVISES: N/A

RESPONSIBILITIES:

1. Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
2. Drive AE brand loyalty by being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
3. Leverage company tools and technology to confidently provide customers with product knowledge that enhances engagement and maximizes sales.
4. Provide support to fellow employees by sharing knowledge, helping to complete tasks, and assisting in customer interactions.
5. Outfit customers by suggesting key looks and incorporating the latest trends and current promotions based on individual styles.
6. Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
7. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
8. Ensure return merchandise is restocked to the correct product location; all damaged and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
9. Maintain company brand standards of a neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure a safe and presentable environment for employees and customers.
10. Execute efficient handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
11. Proactively resolve customer concerns in a manner consistent with company policy, partnering with store leadership on elevated customer issues.
12. Understand and adhere to all company policies and procedures.

QUALIFICATIONS:

1. Previous retail experience preferred.
2. Strong verbal and written communication skills with customers, sales leadership, and associates.
3. Demonstrated collaborative skills and ability to work well within a team.
4. Ability to receive feedback and take action when appropriate.
5. Able to stand and move about for extended periods with only short rest breaks; reach, bend, stoop, etc. to handle products.
6. Available to work a flexible schedule including evenings, weekends, and holidays.
7. Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.
8. Ability to perform all Essential Job Functions.
9. Proficient with technology.