Account Manager - Onboarding, Amazon Marketplace, Strategic Account Services

The Amazon Marketplace Strategic Account Services (SAS) organization is seeking an Account Manager to provide troubleshooting assistance and strategic recommendations to sellers enrolled in the program.

As Account Manager for Onboarding, you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions, and operational improvement. You will design an end-to-end process to solve these opportunities in a scalable way with the help of GenAI.

Our Account Managers for Onboarding drive Seller business growth by providing customized insights and recommendations, training on the Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.

Key Job Responsibilities

1. Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry, and competitive environment.
2. Train sellers in the use of the Premium Services platform and other program tools.
3. Analyze data and trends to identify, action, and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
4. Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set.
5. Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
6. Prepare and deliver business reviews regarding progress and state of health of your inputs.
7. Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.

A Day in the Life

1. Inclusive Team Culture: At Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
2. Work-Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
3. Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Minimum Requirements

1. Bachelor's degree.
2. 2+ years of sales or account management experience.
3. Experience analyzing data and best practices to assess performance drivers.
4. Speak, write, and read fluently in English.
5. Experience with Excel.
6. Gen AI experience (recommended but not required).
7. 2+ years of digital advertising and client-facing roles experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.