Account Manager

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

We are looking for a competent Account Manager in Digital Marketing to find business opportunities and manage customer relationships. Reporting to our Client Partner, you'll be directly responsible for supporting the management of a client portfolio, ensuring you understand your clients' business objectives and how our work delivers to support them. The ideal candidate will be experienced in sales and customer service.

Responsibilities

• You will support the client lead, or in specific cases be the client lead, seeking the efficient and effective running of your assigned client accounts, ensuring client teams are delivering against expectations set out by the client lead.
• Responsible for independently performing BAU tasks, such as pacing, reporting, etc on your assigned client accounts, including but not limited to data, technology auditing and contact report creation.
• You will understand and be able to discuss Jellyfish product/solutions provided with the client team. You will understand how they affect and impact the wider business.
• You will understand and adhere to client management best practices.
• You will contribute towards the success of your hub, through maintaining high standards across everything you do.

Qualifications

• 3+ years of proven experience as an Account Manager, or similar sales/customer service role.
• Understanding of Google Ads, Facebook, GMP, Analytics value and operation.
• Good communication, both verbal and written.
• Ability to articulate and converse with confidence, demonstrating good interpersonal skills and ability to connect to Jellyfish culture.
• Ability to work in a fast-paced, dynamic environment and prioritise multiple demands.
• A passion for digital and a desire to learn new skills.
• Strong organizational skills.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.