Jobs in United States

Job Description

Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service. You will be responsible for the handling, management and successful completion of customer enquiries in Italian and English and in close collaboration with other teams. We look forward to hearing from you!

This is a hybrid role with 50% office attendance required in Sesto San Giovanni, Milan, Italy.

Please submit your CV in English.

Your main tasks

1. Provide excellent service by ensuring that all incoming customer enquiries are processed promptly or called out to ensure response times are within agreed timescales
2. Enter or update account information in the system in order to produce quotations, follow-up quotations, and quotations for tenders that still need to be converted into orders
3. Communicate professionally and courteously with customers over the phone, via email, and Service Cloud
4. Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
5. Ensure the accurate handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team.
6. Work collaboratively with Order Entry, Sales, and Operations teams to deliver an excellent customer experience and to provide customer feedback

Qualifications

1. Bachelor's degree, ideally in Chemistry or a similar scientific field
2. Experience in working in a sales support environment and using a CRM system and supply chain management process system
3. Good organizational skills, attention to detail, and customer-focused
4. Strong communication skills, can-do attitude, and willingness to go that extra mile
5. Great teammate, enjoying both working collaboratively and independently
6. Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE, etc.
7. Excellent written and verbal communication skills in Italian and English

Additional Information

Become part of our international team and drive our purpose further!

Our values

1. PASSION
2. CURIOSITY
3. INTEGRITY
4. BRILLIANCE
5. RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about us, please visit our website www.lgcgroup.com