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Italian Customer Advisor for Airbnb (Nightshift) - Work from Home, Italy
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Scopri più opportunità qui che da qualsiasi altra parte. Trova subito più lavoriItalian Customer Advisor for Airbnb
Descrizione del lavoro
A leading customer service provider is seeking an Italian Customer Advisor for Airbnb. This remote role requires handling queries from hosts and guests during night shifts. Candidates must have experience in premium customer service, be fluent in Italian and advanced in English, and possess strong communication and problem-solving skills. Benefits include competitive wages, paid training, and growth opportunities. Apply today for a chance to join a dynamic team!
Servizi
Competenze
- Experience in Customer Service Premium Support is mandatory.
- Native or proficient level of Italian (C2).
- Advanced level of English (C1) both verbal and written.
- Strong communication skills with excellent phone conversation skills.
- Analytical and problem-solving skills with attention to detail.
- Desire to learn and advance.
Mansioni
- Manage hosts and guests queries.
- Present the best available solutions.
- Support through written communication and phone.
- Meet and exceed service quality goals.
- Create amazing experiences.
Conoscenze
Italian Customer Advisor for Airbnb (Nightshift) - Work from Home, Italy
As a customer service specialist in this project, your daily responsibilities will include:
- Manage hosts and guests queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Your future project: join our Italian Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
To succeed in the role, you will need to have:
- Experience in Costumer Service Premium Support is mandatory
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Availibility to work Nightshifts
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.