Jobs in Semarang, Indonesia
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Strategic CSM, EMEA: Enterprise Adoption & Health
Job summary
A leading technology firm in Indonesia is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer health with enterprise customers. The ideal candidate will possess a minimum of five years of experience in customer success within B2B SaaS, managing accounts exceeding $2m in ARR. The role includes high-quality work emphasis, unlimited Paid Time Off, and a generous education budget for professional development.
Benefits
Qualifications
- Minimum of five years of customer success experience in B2B SaaS.
- Ability to manage strategic customer accounts exceeding $2m in ARR.
- Experience working with complex, configurable products.
Responsibilities
- Drive product adoption and retention with upmarket customers.
- Manage a portfolio of approximately 20 enterprise customers.
- Collaborate with internal teams to align communication.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.