Telecommunication Billing Manager

Holt Executive; Redhill; On-site; GBP 40,000 - 70,000

Job description

Holt Executive has partnered with a leading satellite communications provider, offering secure voice & data services to a global customer base. They also provide integrated IT & engineering solutions across maritime, enterprise, defence & government sectors.

Our partner is seeking a Telecommunication Billing Manager to manage and oversee the UK monthly billing cycle, including detailed management reporting. This role involves leading the UK Airtime Billing team, handling daily airtime activities, and coordinating with internal and group teams. A strong understanding of products and services as they relate to billing is essential, as well as the ability to produce and analyse airtime reports to support senior management.

As the subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems, you will ensure that all billing and provisioning requests are resolved efficiently. Additionally, you will provide support to other airtime teams across the group, ensuring consistency in processes and reporting. This role is crucial for maintaining accurate billing and effective management of airtime processes, contributing to overall operational excellence.

Key Responsibilities:

1. Oversee and manage information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
2. Maintain and ensure the accuracy of the airtime billing database (NIBS).
3. Process internal and external requests for service activations, deactivations, and package changes, including advising on any Early Termination Fees.
4. Understand and manage airtime processes to ensure timely execution.
5. Handle monthly billing cycles, including configuring provisioning requests, performing daily or weekly checks for errors, and resolving issues before billing runs.
6. Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
7. Address and resolve queries promptly and extract analytical reports for billing and activation.
8. Oversee the Freshdesk ticketing system, ensuring all tickets are managed, categorized, and resolved within SLA.
9. Process prepay voucher sales orders, invoices, and voucher deliveries.
10. Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
11. Provide support and training on internal systems and modules to both internal and external teams.
12. Approve incoming supplier invoices and coordinate with the finance team.
13. Handle complaint escalation and management.
14. Participate in the wider banking team to approve invoices according to Delegation of Authority procedures.

If your qualifications and experience align with this Telecommunication Billing Manager opportunity, we encourage you to submit your CV to (url removed) for consideration.