Technical Oversight

TN United Kingdom; Birmingham; Hybrid; GBP 60,000 - 80,000

Job description

Are you a detail-oriented professional with a knack for navigating complex commercial property claims? We are seeking a dedicated individual to join our team in a Technical Oversight role. In this position, you will be responsible for meticulously reviewing and managing property claims, ensuring accuracy, compliance, and efficiency throughout the process. Your expertise will be crucial in minimising delays and maximising returns for our clients. If you have a strong background in property claims and a passion for delivering exceptional service, we want to hear from you! Apply today to become a vital part of our dynamic team and help us set new standards in commercial property claims management.

A bit about the job:

You will oversee the performance of both insourced and outsourced buildings claims, ranging from low to high complexity. Support the development of technical standards and professional skills to ensure excellence in claims handling, safeguarding customer experience, indemnity spend, and operational efficiency through a robust governance framework.

You will be responsible for the oversight of customer journey and indemnity spend on buildings claims through performance reviews for both insourced and outsourced claim fulfilment methods.

You will be required to carry out effective quality reviews/audits of both internally handled desk claims and claims handled by our buildings suppliers.

Deliver technical training & support to customer facing teams and suppliers and evaluate technical referrals to identify capability and change opportunities.

Support external QA and SAT audits to evaluate supplier performance.

Skills and experience we’re looking for:

• Good knowledge of the insurance industry related and experience in handling commercial property claims
• Good buildings technical knowledge & experience, adopting current best practices, buildings pathology. Ability to review building repair scopes
• Experience in effectively managing stakeholders including brokers and service providers as well as resolving customer complaints.
• Politically agile, skilled communicator/conflict manager, flexible in style/responsive to situations, able to challenge and positively influence others at all levels, internally and externally.
• Good commercial awareness & appreciation of economic environment

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £45,000 - depending on location, skills, experience, and qualifications
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.