Technical Customer Support Manager

Stichting Vrienden van Zonnehuisgroep Amstelland; Abingdon; On-site; GBP 80,000 - 100,000

Job description

Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards.

As Technical Customer Support Manager, Key Responsibilities Include:

• Lead & Develop: Manage and coach a team of 6 Customer Support Engineers, guiding them to success while fostering a collaborative, high-performance culture.
• Solve & Innovate: Take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements.
• Customer Impact: Play a vital role in maintaining customer satisfaction by overseeing product installations, maintenance, and ensuring maximum product uptime.
• Global Reach: Travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support.

Skills Required:

• Bachelor's degree in physical sciences or engineering.
• At least 5 years of experience in field service or technical support, ideally with complex engineered products.
• Knowledge of mechanical, electronic, and optical systems, and experience with CRM systems.

If you are enthusiastic about leading a dynamic team and working with innovative technology, apply now to join a fast-growing company with global impact.