Support Services Administrator

University Hospitals Dorset NHS Foundation Trust; Poole; On-site; GBP 23,000 - 24,000

Job description

Job Summary

Support Services Administrator - Forest Holme Hospice

We are looking for a part time professional, experienced, and well-organized admin support person to join our busy teams within the Specialist Palliative Care Service at Forest Holme Hospice, Poole Hospital.

The successful applicant must possess good clerical/admin skills, effective communication and interpersonal skills, accurate typing/word processing ability and good IT skills including excel. Experience of working within a healthcare environment would be an advantage, although is not essential.

The role provides support to the Complementary Therapy, Counselling and Lymphoedema teams.

If this role is of interest to you and you feel you can present a positive and professional image for the service, we would be delighted to hear from you.

This is a permanent contract for 15 hours per week (over 2.5 days).

Location: Forest Holme Hospice

Interview Date - 16th of April 2025

For Further Details / Informal Visits Contact

Simone Burne ([e-mail]) Ext. 8118

Main duties of the job

• The role provides admin support to the Complementary Therapy, Counselling and Lymphoedema teams.
• Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable, and helpful manner.
• Able to interact and communicate with a variety of people including work colleagues, consultants, and service users.
• Able to work under supervision and as part of a team.
• Able to recognise and report issues.
• Ability to work quickly and accurately to provide an urgent patient centred service.
• Use initiative when needed.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Date posted

24 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

153-SP04377

Job locations

Forest Holme Hospice

5 Seldown Road

Poole

BH15 1TS

Job Description

Job responsibilities

• General administration duties for the Complementary Therapists, Counselling/Psychology Service and Lymphoedema teams.
• Booking appointments/clinic management.
• Sending out appointment letters & correspondence.
• Monitoring email inboxes and voicemails.
• Taking telephone messages (some patients may be upset).
• Data entry/collating statistics.

Person Specification

Skills

Technical Skills Competencies

Essential

• Good keyboard skills.
• Be able to organise own workload and priorities.
• Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable and helpful manner.
• Able to interact and communicate with a variety of people including work colleagues, consultants and service users.
• Able to work under supervision and as part of a team.
• Experience of dealing with telephone enquiries.

Desirable

• Understand the importance of quality at all levels of our work.
• Happy to work in a busy environment.

Qualifications

Essential

• Good General Education covering literacy and numeracy.
• GCSE in English or equivalent.

Experience

Essential

• Experience of using common IT software such as Microsoft Office.
• Evidence of organisational skills.

Desirable

• Previous knowledge of hospital IT systems.
• Previous experience in office environment.

Knowledge

Essential

• Be willing to undergo further training, according to the needs of the job and as part of personal development.

Other requirements specific to the role

Essential

• Able to sustain concentration over long periods.
• Ability to work at a workstation in the office environment.
• Able to cope with high frequency of transition between sitting, standing, squatting and bending positions.

Personal Attributes

Essential

• Pleasant, patient and tolerant disposition.
• Friendly and calm personality.
• Able to recognise and report issues.
• Ability to work quickly and accurately to provide an urgent patient centred service.
• Use initiative when needed.
• Able to deal with problems in a calm and efficient manner.

Language requirement

Essential

• Able to speak English as necessary to undertake the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Forest Holme Hospice

5 Seldown Road

Poole

BH15 1TS

Employer's website

https://www.uhd.nhs.uk/careers