Support Services Administrator

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Support Services Administrator - Forest Holme Hospice

We are looking for a part-time professional, experienced, and well-organized admin support person to join our busy teams within the Specialist Palliative Care Service at Forest Holme Hospice, Poole Hospital.

Job Summary

The successful applicant must possess good clerical/admin skills, effective communication and interpersonal skills, accurate typing/word processing ability, and good IT skills including Excel. Experience of working within a healthcare environment would be an advantage, although is not essential.

The role provides support to the Complementary Therapy, Counselling, and Lymphoedema teams.

If this role is of interest to you and you feel you can present a positive and professional image for the service, we would be delighted to hear from you.

This is a permanent contract for 15 hours per week (over 2.5 days).

Location: Forest Holme Hospice

Interview Date: 16th of April 2025

For Further Details / Informal Visits Contact: Simone Burne (simone.burne@uhd.nhs.uk) Ext. 8118

Main duties of the job

• The role provides admin support to the Complementary Therapy, Counselling, and Lymphoedema teams.
• Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable, and helpful manner.
• Able to interact and communicate with a variety of people including work colleagues, consultants, and service users.
• Able to work under supervision and as part of a team.
• Able to recognise and report issues.
• Ability to work quickly and accurately to provide an urgent patient-centred service.
• Use initiative when needed.

Job Responsibilities

• General administration duties for the Complementary Therapists, Counselling/Psychology Service, and Lymphoedema teams.
• Booking appointments/clinic management.
• Sending out appointment letters & correspondence.
• Monitoring email inboxes and voicemails.
• Taking telephone messages (some patients may be upset).
• Data entry/collating statistics.

Person Specification

Skills

• Good keyboard skills.
• Be able to organise own workload and priorities.
• Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable, and helpful manner.
• Able to interact and communicate with a variety of people including work colleagues, consultants, and service users.
• Able to work under supervision and as part of a team.
• Experience of dealing with telephone enquiries.

Qualifications

• Good General Education covering literacy and numeracy.
• GCSE in English or equivalent.

Experience

• Experience of using common IT software such as Microsoft Office.
• Evidence of organisational skills.

Knowledge

• Be willing to undergo further training, according to the needs of the job and as part of personal development.

Other Requirements Specific to the Role

• Able to sustain concentration over long periods.
• Ability to work at a workstation in the office environment.
• Able to cope with high frequency of transition between sitting, standing, squatting, and bending positions.

Personal Attributes

• Pleasant, patient, and tolerant disposition.
• Friendly and calm personality.
• Able to recognise and report issues.
• Ability to work quickly and accurately to provide an urgent patient-centred service.
• Use initiative when needed.
• Able to deal with problems in a calm and efficient manner.

Language Requirement

• Able to speak English as necessary to undertake the role.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer Name: University Hospitals Dorset NHS Foundation Trust

Address: Forest Holme Hospice, 5 Seldown Road, Poole, BH15 1TS

Employer's Website: https://www.uhd.nhs.uk/careers

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Other

Industries

Hospitals and Health Care