Spa Therapies Team Leader

The Scarlet Hotel; Newquay; On-site; GBP 25,000 - 35,000

Job description

Are you passionate about holistic wellness?

Do you love mentoring and developing others?

Would you like to work in a stunning coastal spa setting?

Here at RED Hotels, we believe in creating nurturing, immersive, and inspiring spa experiences. Our Therapies Team Leaders are at the heart of our guest journey, fostering an enriching environment for both our team and guests.

What makes a RED Spa Therapies Team Leader?

1. Are you a natural leader with a nurturing and supportive approach?
2. Do you take pride in helping therapists grow and develop their skills?
3. Are you passionate about holistic therapies and treatments?
4. Can you maintain a seamless guest experience while managing team operations?

Our Therapies Team Leaders bring our spas to life, guiding both guests and therapists through their wellness journeys. With strong leadership, a passion for learning, and a drive for continuous improvement, you will ensure guests receive exceptional care and that our team flourishes.

Who do we want?

This is a leadership role focused on empowering our team and enhancing guest experiences across both hotel sites. You will be a mentor, trainer, and operational lead, ensuring our spa team delivers outstanding service while upholding our holistic and sustainable ethos.

Key Responsibilities:

1. Support, nurture, and inspire our therapists to provide 5-star guest experiences
2. Lead by example, fostering a culture of growth, learning, and innovation
3. Conduct Ayurvedic consultations, guiding guests through their spa journeys
4. Oversee the smooth operation of spa experiences, including pools, thermal rooms, and hot tubs
5. Develop and deliver training programs to enhance team knowledge and skills
6. Work closely with hotel leadership to drive creativity, innovation, and excellence
7. Maintain sustainable and ethical spa practices for long-term business success

Skills & Experience:

1. Strong leadership and mentoring skills
2. Excellent communication and interpersonal abilities
3. Experience in spa therapy, holistic treatments, or Ayurveda
4. Passion for delivering exceptional guest experiences
5. Organised, adaptable, and able to thrive in a fast-paced environment
6. A collaborative mindset with a focus on team development and retention

What do you get?

As a family-owned, independent Cornish business, we put our talented team at the heart of everything we do. We offer a positive work-life balance, a nurturing work environment, and a range of benefits that make our hotels a fantastic place to work:

1. Competitive salary plus tips
2. A people-centric working environment
3. Learning and internal career progression opportunities
4. A permanent contract for 40 hours (5 days a week) with 28 days holiday per year (29 after 1 year)
5. Long service scheme – enjoy a free stay at Bedruthan after your first year!
6. 40% off food and drinks, plus discounts on hotel services
7. Local partnership discounts
8. Health Shield Healthcare Plan
9. On-site team accommodation available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet have always been pioneers in hospitality, offering immersive wellness experiences. When you join our team, you become part of one of the most exciting independent hospitality companies in the UK.

Joining our team isn’t just a job, it’s a lifestyle choice.