Social Impact Client Coordinator

SLR Consulting; Greater London; Hybrid; GBP 35,000 - 55,000

Job description

Business for Societal Impact (B4SI) is the global standard in measuring and managing corporate social impact and the B4SI Frameworks from a robust measurement standard that any company can apply to understand the difference their contributions through community investment, business innovation and social procurement, make to business and society.

In 2021 B4SI evolved to provide a more holistic social impact management model, enabling businesses to authentically become a business for societal impact through use of the B4SI frameworks, management tools and expert support. Never has the “S” in ESG been as important to businesses and the people they impact, and through widespread interest in the use of the B4SI Frameworks, the B4SI team are expanding across all regions to meet the demand for its services.

We are seeking a new team member to support us in driving change in social impact; to provide expert support to companies on their social impact journey and to support the growth of B4SI. This comes at an exciting time for B4SI as our global alliances strengthen with WEF, the Business Commission for Tackling Inequality (BCTI) and the recently launched Taskforce on Inequality and Social related Financial Disclosures (TISFD).

The role will be part of the Global B4SI team, which will involve some global working across different time zones.

Applications will close on 20th April with interviews scheduled for 1st May

The role

You will be building close working relationships with your own portfolio from our diverse and global network of businesses, providing expert social impact support and advising on the application of B4SI Frameworks and materials. This role will focus on supporting the management of the growth of B4SI in the EMEA region.

The successful candidate will join a friendly & fun dynamic, knowledgeable, enthusiastic, and growing team. This position will suit an entrepreneurial way of working, enthusiasm for team collaboration and a passion for the global sustainability agenda. You will be client focused and work well in teams, with strong communication and creativity.

This role is part of the Global B4SI team based in the UK, and you are joining a global team with colleagues based in APAC, North America and Europe. The team works in a hybrid way, and you will be expected to attend the London office on a weekly basis.

Key responsibilities of the role include:

• Building close working relationships with clients; provision of support in the application of the B4SI Frameworks, and supporting material, ensuring maximum client satisfaction and retention.
• Proactively support the growth of companies in the B4SI Network and using the B4SI Framework, on-boarding new clients, and supporting clients in identifying opportunities to continually improve.
• Membership management and administration (e.g., renewals, on boarding new members, updating payment systems and managing invoicing as part of their portfolio management, maintaining accurate records of Members’ information within internal tracking systems, etc.)
• Support the collection, review, and analysis of data to provide recommendations in assurance processes.
• Engage directly with Members during the benchmarking process, ensuring timely responses, high-quality data, and adherence to the planned timeline.
• Maintaining regular contact with clients, informing clients on upcoming events and other developments relevant; project manage and support the roll out of specialist elements in the development and innovation of B4SI service offerings.
• Communications: Support management and delivery of B4SI events and thought leadership. Support MarComms Lead in the development and coordination of B4SI content via digital media platforms– newsletter, social media website etc.
• Getting involved in the curation and delivery of Thought Leadership through participation in events, authoring blogs/ articles/ papers on subject matter relevant to the B4SI network of companies.
• Client focused approach always seeking to respond efficiently and effectively to the needs of client, identifying business development opportunities and supporting the growth of the B4SI network.

About us

SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions in over 125 countries. Our ‘one team’ culture is at the heart of our business, providing a collaborative and supportive environment for professional development.

Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression. In addition to 25 days’ annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life.

About you

This role will focus on supporting the management of the growth of B4SI in the EMEA region. The key requirements of the role include:

• Strong analytical and research skills gained in work or academic career.
• Excellent written communication skills with strong attention to detail as well as the ability to evaluate and consolidate key information.
• Direct experience in a client-facing role, and ideally a knowledge of social impact, either with internal or external clients.
• An understanding of the ESG agenda/Corporate Responsibility/Sustainability with a focus on Social Impact and what it means for business.
• Data analytics and data management experience to enable proactive development of uses for data.
• An effective time manager and team player, capable of managing multiple projects simultaneously able manage clients to meet deadlines, keep track of dates and progress.
• A personable, focused, and professional approach to work combined with a strong sense of proactivity and willingness to use initiative.
• A strong communicator, capable of producing written reports and delivering oral presentations; ensuring good client service.

Culture & Inclusion at SLR

SLR Consulting is committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Diversity, Equity, and Inclusion (DE&I) are at the core of who we are and who we choose to be. We embrace diverse cultures, perspectives, skills, and experiences within and outside our organisation. We respect and celebrate difference to ensure SLR is a place where everyone feels included, is encouraged to be their authentic self and has opportunities to grow.

Across Europe, our DE&I agenda is driven forward through our DE&I Committee, which actively promotes diversity, equity, and inclusion across both our internal processes and our client work. Globally, our Global Culture & Diversity Council brings together representatives from across our regions to share ideas and best practice that can be incorporated into our global policies, enabling greater transparency and supporting the development of an inclusive culture, inclusive approaches to policies and practices, and to personal behaviours.

We welcome applications from everybody, regardless of their background, and particularly invite those from groups who are currently under-represented in our business to apply, such as women, ethnic minorities, LGBTQ+ and disabled people.