Service Team Manager | Up To £46K

Office Angels; Ashford; On-site; GBP 44,000 - 46,000

Job description

Are you a dynamic leader with experience managing a Service Department? Do you have a passion for delivering exceptional customer service? Would you love to work for a thriving Manufacturing company where you can develop your career to become one of the Senior Leadership team? If so, we have the ideal position for you.

Job title: Service Team Manager

Salary: £44,000 - £46,000 DOE

Location: Ashford, Kent. This position is office based. You will be required to visit Engineers across the UK, as 10-20% part of the role.

Hours: Monday - Friday, 9am - 5pm

In this exciting role, you will lead a team of 8 remote service engineers across the UK and 2 Service Schedulers in the office, ensuring that operations run smoothly while exceeding customer expectations. Your leadership will help cultivate a culture of collaboration, accountability, and excellence that drives success.

Your daily duties would be to:

1. Efficiently coordinate the scheduling and dispatching of Service Engineers across the UK.
2. Manage workloads to ensure a balanced distribution of tasks.
3. Tackle operational bottlenecks and scheduling conflicts swiftly.
4. Track and analyse performance metrics, including response times and customer satisfaction.
5. Offer day-to-day guidance and motivation to your team.
6. Conduct engaging one-on-one meetings and dynamic team reviews.
7. Create and implement training plans for continual skill enhancement.
8. Promote a collaborative environment where excellence thrives.
9. Prepare insightful performance reports for senior management.
10. Develop corrective actions to address any areas needing improvement.
11. Oversee all service interactions to guarantee professionalism and effectiveness.
12. Act as an escalation point for complex issues or customer complaints.
13. Collaborate with your team to devise solutions and provide timely feedback.
14. Continuously scout for ways to elevate service delivery processes.
15. Work alongside other departments to streamline workflows and enhance quality.
16. Advocate for safety practices among service engineers operating in the field.

Skills required to be successful for this role:

1. Proven background managing remote teams in service across the UK or technical environments.
2. Strong expertise in scheduling and operational coordination.
3. Exceptional leadership, coaching, and interpersonal skills.
4. Strong analytical and problem-solving abilities.
5. Effective communication skills, both written and verbal.

Next steps:

This is an opportunity to make a difference! Our client values innovation, teamwork, and a positive work culture. Take the next step in your career and apply today to be part of something great!

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.