Service Scheduler

Austin Fraser; Kettering; On-site

Job description

Job Title: Service Scheduler

Location: Kettering

Hours: Monday to Friday, office hours

Pay: £12.21 per hour, temp to perm

My client is a prominent distributor of electronic test & measurement equipment and is seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you!

The role is varied and will include the below responsibilities:

1. Schedule Service visits, confirming dates with customers for a seamless experience.
2. Logistics and Inventory Control
3. Maintain records of upcoming Service Visits and Calibrations.
4. Manage spare parts stock and orders to support smooth service operations.
5. Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
6. Efficient Order Processing
7. Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
8. Ensure accuracy and efficiency in the creation of customer sales quotations.
9. Communication and Coordination
10. Manage inbound and outbound customer phone calls with professionalism and courtesy.
11. Collaborate with the external sales force, handling enquiries and sales leads effectively.
12. Monitor and respond to sales and service-related emails promptly.
13. Engage with customers through LiveChats on our website, providing real-time assistance.
14. Organise shipments with carriers to ensure timely deliveries.
15. Place orders with suppliers and manage stock and back orders for efficient order fulfilment.

The ideal candidate will have previous experience working in a similar role or within a Customer Service environment and be willing to learn. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.

The role will require you to be confident with excellent attention to detail and an organised approach to work, with an ability to multi-task. You should be a strong communicator and be happy to work within a collaborative team.

If you have experience in a similar role, please send your CV and we will be in touch.

INDKTT