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Customer Services Co-ordinator
Interaction Recruitment
Northampton
On-site
GBP 22,000 - 30,000
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Job summary
An exciting opportunity awaits at a forward-thinking company, seeking a Customer Services Co-ordinator to enhance their client services function. In this pivotal role, you will manage engineer schedules, prioritize customer calls, and ensure outstanding service delivery. The ideal candidate will be highly motivated, organized, and capable of working independently, with a keen focus on client satisfaction. This position offers a structured workweek with additional weekend shifts that provide extra compensation. If you are ready to take on this challenge and make a significant impact, apply today!
Qualifications
- Experience in customer service roles with a focus on client satisfaction.
- Ability to manage schedules and prioritize tasks effectively.
Responsibilities
- Manage engineer schedules and customer repair requests efficiently.
- Oversee warranty claims and general administration tasks.
Skills
Customer Service
Effective Communication
Organizational Skills
Time Management
Job description
An exciting opportunity to join our client in Corby has arisen. The role of Customer Services Co-ordinator involves supporting our clients services function reporting to the Customer Service Manager, with the utmost appreciation of the importance to delivering outstanding customer service.
The successful candidate will understand the importance of managing client SLAs and prioritising customer calls, with effective communication to internal stakeholders and customers alike. There is added responsibility, namely:
- Managing Engineer schedules/diaries/route planning for customer repairs
- Customer Services and general Administration
- Management of stock for repairs purposes
- Responsible for the warranty claims process
We are looking for a highly motivated individual who can set their own daily routine, working in an organised and methodical manner.
Working hours are 08:30 to 17:00 Monday to Thursday, with a 16:00 finish on Fridays and there is 30 minutes allocated for lunch each day. In addition, there is also 1 or 2 weekends a month to cover which comes with an extra shift payment of £75 per day, so £150 per weekend worked.
If you have the skills and experience and desire to succeed in a role like this please apply today!
Job Info
Company: Interaction Recruitment
Location: Northampton, Northamptonshire
Posted: Mar 27th 2025
Closes: Apr 27th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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