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Service Quality Specialist

The Solution Automotive Limited

Preston

On-site

GBP 35,000 - 42,000

2 days ago

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An established industry player is seeking a Service Quality Specialist to enhance their prestigious dealership's warranty processes. This role is ideal for a skilled technician ready to transition from hands-on work to a more administrative focus. You will be responsible for managing warranty submissions, ensuring compliance, and providing guidance to frontline staff. With a strong emphasis on organization and attention to detail, this position offers a unique opportunity to contribute to continuous improvement in service quality. Join a dynamic team that values your expertise and offers a competitive salary along with excellent benefits.

25 days holiday plus bank holidays

Additional day's holiday on your birthday

Discount retail shopping platform

Company pension scheme

Death in Service policy

Work wear supplied

Training, coaching, and development funded

Incentives and rewards

Free tickets to local and national events

On site car parking

Previous experience in a technical or warranty role is essential.
Strong communication and organizational skills are a must.

Complete all warranty claims and ensure accuracy.
Provide feedback to service teams and support warranty work.
Maintain up-to-date records and be audit ready.

Attention to detail

Strong communication skills

Organizational skills

Time management

Technical knowledge

Experience as a Technician

Experience as a Warranty Specialist

Service Quality Specialist - Preston

Prestige Franchised Motor Dealership

Our client is looking to recruit a Service Quality Specialist at their prestigious dealership.

In many ways this is a Warranty related role, but our client is looking for someone who is technical. So, this would suit a skilled and diagnostic technician who is looking to 'get off the spanners'!

It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You'll do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date.

Working closely with frontline staff you'll give regular support and guidance for warranty work that is carried out and you'll be looking for ways to continually improve processes and systems. You'll be organised and be ready to be audited at any time.

The job:

Completing all warranty claims
Providing feedback to frontline service teams
Ensuring all work is up to date and audit ready
Working with the Aftersales Manager on claims validity
Reconciling of all records

About you:

Previous experience as a Technician or Warranty Specialist
Experience of working within a dealership
Excellent attention to detail
Experience of managing your own workload
Strong communication skills - both written and verbal
Excellent organisation and time keeping skills

Benefits:

Extremely competitive salary and bonus structure
25 days holiday (plus bank holidays)
Additional day's holiday on your birthday
Discount retail shopping platform
Company pension scheme
Death in Service policy
Work wear supplied
Training, coaching, and development funded
Incentives and rewards
Free tickets to local and national events
On site car parking

Salary:

Basic - 35k
OTE - 40k - 42k

Hours:

Mon - Fri - 8.30am - 5.00pm
Sat mornings - 8.30am - 12.30pm (1 in 3)

If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

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