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Service Quality Specialist

Intoloop

Preston

On-site

GBP 35,000 - 42,000

Full time

25 days ago

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An established industry player is seeking a Service Quality Specialist to enhance their prestigious dealership's warranty processes. This role is ideal for a skilled technician eager to transition from hands-on work to a more administrative and quality-focused position. You will manage warranty submissions, ensure compliance with processes, and work closely with frontline staff to improve systems. This dynamic role offers a competitive salary and a range of benefits, including additional holiday for your birthday, a company pension scheme, and opportunities for training and development. If you're detail-oriented and ready to make a difference, this is the perfect opportunity for you.

25 days holiday plus bank holidays

Additional holiday on your birthday

Discount retail shopping platform

Company pension scheme

Death in Service policy

Work wear supplied

Training and development funded

Incentives and rewards

Free tickets to events

On site car parking

Previous experience in a dealership as a Technician or Warranty Specialist.
Strong communication and organizational skills are essential.

Complete all warranty claims and provide feedback to service teams.
Ensure all records are up to date and ready for audits.

Attention to Detail

Communication Skills

Organizational Skills

Technical Knowledge

Time Management

Experience as a Technician

Experience as a Warranty Specialist

Service Quality Specialist - Preston

Prestige Franchised Motor Dealership

Our client is looking to recruit a Service Quality Specialist at their prestigious dealership. In many ways this is a Warranty related role, but our client is looking for someone who is technical. So, this would suit a skilled and diagnostic technician who is looking to 'get off the spanners'!

It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You'll do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date.

Working closely with frontline staff you'll give regular support and guidance for warranty work that is carried out and you'll be looking for ways to continually improve processes and systems. You'll be organised and be ready to be audited at any time.

The job:

Completing all warranty claims
Providing feedback to frontline service teams
Ensuring all work is up to date and audit ready
Working with the Aftersales Manager on claims validity
Reconciling of all records

About you:

Previous experience as a Technician or Warranty Specialist
Experience of working within a dealership
Excellent attention to detail
Experience of managing your own workload
Strong communication skills - both written and verbal
Excellent organisation and time keeping skills

Benefits:

Extremely competitive salary and bonus structure
25 days holiday (plus bank holidays)
Additional day's holiday on your birthday
Discount retail shopping platform
Company pension scheme
Death in Service policy
Work wear supplied
Training, coaching, and development funded
Incentives and rewards
Free tickets to local and national events
On site car parking

Salary:

Basic - 35k
OTE - 40k - 42k

Hours:

Mon - Fri - 8.30am - 5.00pm
Sat mornings - 8.30am - 12.30pm (1 in 3)

If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

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