Service Desk Technician

TN United Kingdom; Newbury; On-site; GBP 25,000 - 35,000

Job description

We are looking for a Service Desk Technician to join us in bringing the highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies, and join a fun, international team.

Responsibilities

1. Diagnoses, researches (using knowledge base), and resolves Level-1 & 2 technical hardware and software incidents, monitoring alerts, and service requests.
2. Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely.
3. Creates and maintains knowledge articles to be used for training, best practices, solutions, or processes relating to products, environments, and related technologies.
4. Manages the image deployment process including deployment server administration and maintenance, image upgrades, and software packaging.
5. Supports company audio/conferencing solutions.
6. Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
7. Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements.
8. Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback.

Requirements

1. Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones, and networking.
2. Working knowledge of Microsoft 365, Active Directory, MDM, and Service Desk Tracking tools.
3. Solid problem-solving skills.
4. Strong verbal and written communication skills.
5. Very good knowledge of English, both spoken and written.
6. Willingness to work from the office 4 days per week.