Service Desk Team Leader

Reed; Hemel Hempstead; On-site; GBP 30,000 - 50,000

Job description

My client is growing within the Energy Services sector and is looking for a Service Desk Supervisor to manage the technical services team on a 12-month Maternity Cover Contract.

This role will be based at the Hemel Hempstead site, but for the first month or two, you will need to be able to travel to either their Romford or Holborn sites for training, so you would need to have a driver's license and access to a car - travel expenses will be paid.

This role is crucial for someone who can lead a team effectively, ensuring operational efficiency and excellent service delivery. The successful candidate will be responsible for both short-term and long-term objectives, focusing on building strong relationships, improving productivity, and maintaining high retention rates among engineers and customers, ideally with a background in the building services, HVAC, or engineering industry.

Day-to-day of the role:

• Coordinate daily operations of the service desk team.
• Manage weekly engineer work schedules and ensure customers are informed of any amendments.
• Oversee the production of service reports and ensure they are completed correctly and within contract timelines.
• Assign and manage engineer preventive maintenance and reactive tasks.
• Produce and manage risk assessments and method statements for each visit.
• Update procurement portals and the website with new certificates.
• Ensure all billing requests are invoiced in a timely manner.
• Support the team in various administrative tasks and ensure compliance with company policies.

Required Skills & Qualifications:

• Proven experience as a team leader or supervisor, preferably in a service desk environment.
• Strong leadership and communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive and proactive attitude with a 'Can Do' approach.
• Full and clean UK Driving License.
• Familiarity with CAFM systems and the ability to manage multiple tasks efficiently.

Benefits:

• Contributory pension with a 4% company contribution.
• 23 days annual holiday, plus 8 bank & public holidays.
• Opportunities for professional growth and development within a supportive environment.

This role offers a unique opportunity to lead and develop within a supportive and dynamic environment, contributing significantly to service delivery and operational success and could lead to a permanent position.

For more details on this vacancy, or to register your interest, apply now.