Contact Centre Team Leader

MVF; United Kingdom; Remote; GBP 30,000 - 50,000

Job description

Location: Flexible
Salary: Competitive + Benefits

The Role:

We are looking for an experienced Telemarketing Team Leader to lead a dynamic team of 8-12 Telemarketing Consultants. You’ll be responsible for guiding your team to achieve sales targets, fostering a high-performance culture, and optimizing performance through data analysis and insights. This is an exciting opportunity to work with a motivated team and take ownership of both day-to-day operations and long-term strategy for customer engagement.

Key Responsibilities:

• Lead a team of Telemarketing Consultants to meet performance goals.
• Use data to drive decisions and explain trends impacting performance.
• Work across multiple products and collaborate with stakeholders to optimize the customer journey.
• Provide regular coaching and development for your team, ensuring personal and professional growth.
• Identify new opportunities to generate higher value customers for MVF and our clients.
• Be client-centric, ensuring high-quality lead generation and exceptional customer service.

What we’re offering:

• Summer Fridays for extra time off during the summer months
• 25 days paid holiday (increasing up to 30 days over time) plus 8 bank holidays
• Closed for Christmas holidays to enjoy the festive season with loved ones
• Work remotely for 2 weeks a year
• Comprehensive benefits package including health, dental, and vision coverage
• Life Assurance and Income Protection to protect your loved ones
• Six months paid maternity leave and one month paid paternity leave (inclusive of same-sex and adoptive parents)
• Be Well wellbeing program, offering support to you and your family
• 2 charity days per year to give back to causes you care about

Our Team: At MVF, we generate high-quality, sales-ready customers for our clients. Our Contact Centre is critical to our success, generating over £12 million in gross profit. As a Telemarketing Team Leader, you'll be part of a passionate team committed to delivering exceptional customer experiences and maximizing client growth.

What Success Looks Like:

• A high-performing team that consistently meets and exceeds revenue and performance metrics.
• A data-driven approach to ensure optimal operational efficiency.
• Strong relationships with key stakeholders and recognition as an expert in B2B.
• Continuous improvement and innovation across the Telemarketing Team.

Our Ideal MVFer:

• Experience in sales-focused contact centres (ideally outbound calling).
• Proven leadership skills with a track record of building high-performing teams.
• Strong analytical skills and the ability to make data-driven decisions.
• A passion for coaching, developing, and inspiring teams to succeed.
• Excellent communication skills and a proactive problem solver.