Electrical Certification Team Leader

BSI; Loughborough; Remote; GBP 45,000 - 75,000

Job description

Great that you're thinking about a career with BSI!

Job Title: Electrical Certification Team Manager

Location: United Kingdom, Remote

Job Type: Permanent, Full-Time

Salary: Competitive Salary + Bonus + Excellent Benefits

Are you a proven people manager, in the certification or testing industry, looking for your next step?

BSI have a fantastic opportunity for a Certification Team Manager to join our electrical & electronics certification team.

As our new Certification Team Manager, your role will be key to the development and growth of the electrical certification schemes, where you will be responsible for overseeing the budget of your department, ensuring customer satisfaction, scheme growth and operational delivery both within the UK and globally.

Another key aspect to this role will be to lead, develop and manage a team of certification managers within our electrical schemes, so you’ll need to hold natural people and team leadership skills.

Key Responsibilities & Accountabilities

• Pro-active management of the team to ensure effective delivery of client projects to the highest quality, and compliance with operational and administrative procedures and service level agreements.
• Continual review and improvement of the processes needed to ensure effective and efficient deployment of certification related services to clients.
• Monitors client satisfaction for section and ensures any client complaints or queries are addressed in a timely and appropriate manner.
• Manages and effectively executes on own client projects to meet commitments.
• Contributes to budgets with Finance for annual revenue and costs for the section contributing to weekly and quarterly forecasting and managing changing budgetary demands.
• Is the principal person responsible for meeting revenue and profitability targets for the section.
• Key contact person and where appropriate key account manager for BSI regional offices including sales, business development with regional managers and customers worldwide to ensure efficiency and growth of Product Certification within the regions.
• Represents BSI as expert in their field at exhibitions, committees, seminars, industry trade bodies and others to assist in maintaining section knowledge, developing strategy and thought leadership positioning.
• Suggest initiatives to promote, market and grow the business based on knowledge and intelligence gained from the worldwide marketplace.
• Develops and grows the section’s business developing new products or services, new customers, new regions of the world. As appropriate develop plans, strategies and tactics; procedures; training and identify suitable resource. Justifies opportunities to senior management.
• Responsible for maintenance of quality and accreditation and where appropriate ensure new areas of business have the right requirements in place for BSI to offer new service in accordance with growth plans.

Knowledge / Skills / Abilities

• Experience of effectively managing the performance of remote working teams.
• Passionate about coaching and developing others.
• Previous experience in the development and management of electrical certification schemes would be highly desirable such as IECQ, ENEC, CCA or IECEE CB Scheme.
• Degree or equivalent in a relevant technical subject.
• Ideally you will hold previous experience with testing and certification activities used in BSI and other laboratories and certification bodies including trade body certification.
• In depth knowledge of the quality requirements detailed in international good-practice documents (such as ISO 17025 and ISO Guide 65).
• Experience in developing new business areas from scratch for a worldwide business community.
• Experience in setting and monitoring budgets and maintaining cost control.
• Solutions orientated, positive and can-do attitude.
• Excellent verbal and written communication skills – capable of communicating technical issues to a wide range of audiences.
• Excellent organisation and planning skills.
• Familiarity with all office IT systems and their application to commercial and technical processes.
• Ability to travel within and outside of the UK when required.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of Annual Bonus, Contribution Based Pension, Private Healthcare, 27 Days Annual Leave + Bank Holidays, Income Protection & Life Assurance.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.