Service Desk Analyst (German Speaker)

Eteam Workforce Limited; Livingston; On-site; GBP 25,000 - 35,000

Job description

Job Title: Service Desk Analyst (German Speaker)

Location: Livingston, Scotland (2 days in office, 3 days WFH)

Contract: 6 months

As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, servers, and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows Servers, and several largely bespoke applications developed around different databases.

1. Log, record and prioritise all incidents received into the Service Desk.
2. Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines.
3. Ensure online incidents and requests are assigned and dealt with in line with SLAs.
4. Advise and assist team members with service provision.
5. Deal with queries in a calm, swift and customer-focused manner.
6. Provide 1st & 2nd line support for all of Client's IT infrastructure.
7. Fulfil user administration requests and provision all IT Infrastructure Technologies.

You'll have:

1. Excellent language skills in German and English, both spoken and written.
2. A passion for technology.
3. Excellent communication and problem-solving skills and good time management.
4. Ability to work on own initiative, to multi-task and deal with pressure.
5. Ideally previous experience on a Service Desk but this is not necessary.