Service Desk Analyst

AXA; Redhill; On-site; GBP 25,000 - 35,000

Job description

Are you passionate about technology and eager to kick-start your career in IT? We're looking for a motivated IT Service Desk Analyst to join our dynamic team at AXA in Redhill. This is a fantastic opportunity for someone looking to progress their career in IT and who wants to grow and learn in a supportive environment.

What You’ll Do:

As an IT Service Desk Analyst, you'll be the first point of contact for our internal customers, providing essential Level 1 IT support. Your key responsibilities will include:

• Answering phone calls and resolving basic IT issues like password resets and app-related queries
• Assisting end users on-site through appointments or walk-ins
• Escalating more complex issues to our Support Specialists
• Managing and processing all stages of the Joiners, Movers, and Leavers (JML) lifecycle
• Keeping office hardware in good order and adhering to hardware lifecycle processes
• Administering tickets using the Silva (ServiceNow) ticketing system
• Promptly flagging major incidents when they arise

To thrive in this role, you'll need:

• A keen interest in IT and confidence in using various systems and applications
• Good attention to detail and the ability to focus on repetitive tasks
• GCSE or equivalent qualifications in English and Math