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Service Desk Analyst

Investigo

City Of London

Hybrid

GBP 25,000 - 45,000

7 days ago

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An established industry player is seeking a vibrant individual to join their IT support team on a hybrid basis. This role involves providing essential 1st and 2nd line support to users, ensuring their IT systems run smoothly. You'll be part of a fun and supportive environment that values growth and collaboration. Responsibilities include troubleshooting IT issues, assisting with hardware setups, and maintaining communication systems. If you're passionate about technology and eager to make a difference in a dynamic team, this opportunity is perfect for you!

Experience in IT support with face-to-face assistance.
Relevant certifications in IT support or equivalent experience.

Provide 1st and 2nd Line support to users across multiple sites.
Troubleshoot and resolve IT Service Desk requests effectively.
Assist in hardware replacement and configuration.

IT Support

Troubleshooting

Customer Service

Communication Skills

Problem Solving

Relevant Professional Certification

Equivalent Experience

MS Office 365

IT Service Desk Software

Azure Virtual Desktop

MS Windows 10/11

MS Exchange

Dameware

Team Viewer

VNC

Webex

MS Teams

Our public sector client is looking for an enthusiastic individual to join on a permanent basis. Under the direction of the Senior IT Officer, you will provide 1st and 2nd Line Virtual and Desk Side support service to our client's users of IT and ensure that their systems function effectively in a trouble-free manner. You will help the current staff make the best possible use of their IT systems. The team is looking for a bright, bubbly personality who wants to join a supportive, fun environment with lots of room for growth!

This role is currently hybrid with a minimum of 2 days in the office, which is based in central London. Working hours are 8:30am-5:30pm.

Key Accountabilities:

Work on a busy IT Service Desk providing telephone and desktop support to 230 staff, over 4 sites, hybrid workers, and full-time home workers.
Troubleshoot and resolve day-to-day IT Service Desk requests (Azure Virtual and Desktop Support).
Be responsible for logging queries and problems in the IT Service Desk System.
Support Video Conferencing and Telephony systems and provide updates to the outsourced switchboard service.
Assist in the hardware replacement programme which includes configuring laptops, docking stations, monitors, and other equipment.
Fix and resolve IT Hardware issues used in the commission such as laptops, docking stations, monitors, printers, MFDs, and Video Conferencing.

Key Technical Experience:

Relevant professional certification or equivalent experience (Microsoft, Service Desk Institute, ITIL, etc.).
Experience in an IT support role with desk side face-to-face support.
Experience working with IT Service Desk Software, MS Office 365 expertise, Knowledge of MS Windows 10/11, Knowledge of MS Exchange Administration.
Knowledge of PC/Laptop Installation, maintenance, and troubleshooting.
Knowledge of Azure AVDs, Azure AD (Entra), Intune, 365 Admin Centre maintenance and troubleshooting.
Knowledge of printer installation, maintenance, and troubleshooting.
Knowledge of iPhone and/or mobile computing solutions with device management.
Knowledge of MS SharePoint & Dynamics 365 and troubleshooting experience of soft phone telephony systems (i.e., Webex or MS Teams).
Knowledge of Webex or Teams Video Conferencing systems and remote support software such as Dameware, Team Viewer, VNC, etc.

If this sounds like you and you are looking for your next opportunity, apply now!

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