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Service Desk Analyst
IOVENDO
Maidstone
On-site
GBP 25,000 - 35,000
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Job summary
An established industry player is seeking a dedicated IT Support Specialist for a 3-month contract. This role involves being the first point of contact for user support, managing issues from ticket creation to resolution. You will assist with onboarding new users, configuring equipment, and potentially collaborate with the infrastructure team on network challenges. If you have a passion for customer service and technical support, this opportunity is perfect for you to enhance your skills in a dynamic environment.
Qualifications
- Experience in service desk support for users and management.
- Knowledge of Windows 10/11, O365, and Azure is essential.
Responsibilities
- Support users as the first point of contact for IT issues.
- Onboard new users and configure equipment to specifications.
Skills
Service Desk Support
Windows 10/11
O365
Customer Service
Networking Knowledge
CompTIA Certification
Tools
Azure
Job description
3 Month contract, technical skills covering O365, Windows 10/11 focusing on supporting users and being the first point of contact for all issues, raising tickets and seeing through to close.
The team also deals with setting up and onboarding new users, supporting them with IT issues, as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues.
Required Skills And Experience
- Previous experience of working on a service desk supporting users and senior management.
- Experience of Windows 10/11 Desktop Operating Systems, O365, and Azure.
- Knowledge of networks including WIFI, Switching, Routing, Firewalls, and security products is an advantage.
- Strong customer service practices.
- Any industry certification such as CompTIA is preferred but not essential.
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