Service Desk Analyst

Arthur; Cheltenham; On-site; GBP 60,000 - 80,000

Job description

Arthur are delighted to be exclusively partnered with an Insurance & Reinsurance brokerage who are seeking a Service Desk Analyst to join the team on an interim basis.

We are looking for an enthusiastic and customer-focused individual to join our IT Team as a Service Desk Specialist. As the public face of the IT department, you will be responsible for ensuring excellent Service Desk support across all company departments, managing and resolving incidents, and providing first-class technical assistance.

Key Responsibilities:

1. Monitor and manage the Service Desk system, prioritising and resolving support requests, and escalating issues to senior team members when necessary.
2. Provide configuration and support for all company devices, including PCs, laptops, printers, and mobile devices.
3. Train employees on Microsoft Office and insurance systems, and assist in procuring IT hardware, software, and other equipment.
4. Offer 1st and 2nd level support, ensuring issues are resolved in a timely manner.
5. Report any critical incidents to the Service Desk Team Leader that may impact the business.
6. Complete daily administrative duties for the Service Desk, ensuring tasks are managed and prioritised effectively.
7. Support the Group IT team by ensuring all tasks are carried out professionally and in line with service levels.
8. Promote the use of technology within the business to improve efficiency.
9. Take on special projects from other departments, planning, resourcing, and delivering solutions.
10. Manage and maintain office printing equipment, including restocking toner and clearing paper jams.
11. Ensure daily backups are performed on servers in your primary office.
12. Maintain all office hardware to ensure it remains in good working condition.

Skills & Qualifications:

1. Advanced knowledge of O365 and Active Directory.
2. Experience with MS Exchange/O365 suite.
3. Strong background in computer systems and technology.
4. Experience in an office environment (insurance background is beneficial but not essential).
5. Self-motivated with excellent project management skills.
6. Customer-focused, with the ability to provide outstanding technical support.
7. Experience in hardware maintenance is a plus.
8. Willingness to travel to other offices as needed.

PLEASE NOTE - THIS IS AN URGENT REQUIREMENT (Interview slots next week)