Service Desk Analyst

Service Desk Analyst required. My client is one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over its competitors and rely on the IT Team to provide a reliable service to support its daily operations.

Due to ongoing growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal & external training for your personal development.

Position Overview

• Providing 1st & 2nd Line technical support (phone, email and in person)
• Logging of support tickets for all issues flagged, including daily checks
• Management of incidents
• Building of user equipment (laptops)
• Documentation: procedures, configurations, training
• Maintaining an orderly and tidy working environment for all areas under the control of the IT department
• Ownership of 1st and 2nd line support processes, e.g., starter, leaver and transfer processes
• Maintenance of end-user and meeting room equipment (WebEx) builds and processes
• Active Directory / GP / DHCP / DNS Management

Position Requirements

• Full UK Driving License
• Experience in a Service Desk / IT Support role
• Good knowledge of Microsoft 10 and Microsoft Office 365
• Good knowledge of Google Chrome
• Good understanding of LAN, WAN, DHCP, DNS
• Active Directory Management
• Experience in automation processes

Position Remuneration

• Monday to Friday (rotating shift pattern)