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Service Desk Analyst

So Code Limited

Cambridge

On-site

GBP 28,000 - 30,000

Yesterday

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Join a leading managed service provider as a Service Desk Analyst, where you'll be pivotal in resolving complex IT issues and providing exceptional support to clients. This role offers the chance to mentor junior staff, ensuring high-quality service while working in a dynamic environment. You'll tackle 2nd line incidents, manage client expectations, and contribute to a collaborative team atmosphere. If you're passionate about IT and eager to grow your skills, this is an exciting opportunity to make a real impact in a fast-paced setting.

Experience in a helpdesk environment is essential.
Knowledge of Windows Server and Desktop systems is crucial.

Resolve 2nd line incidents and service requests efficiently.
Mentor junior team members and support their skill development.
Collaborate to address recurring technical issues.

Helpdesk experience

Windows Server

Windows Desktop

Microsoft Exchange

Remote Desktop Services

Active Directory

Windows Operating Systems

IT networking principles

Mentoring skills

Communication skills

Service Desk Analyst | £28,500 - £30,000 | St Ives, Cambs | Fully Onsite

Working for a leading MSP, you'll be the go-to person to resolve complex technical issues and ensure all clients' IT needs are met in quick time. You'll provide high quality IT Support, whilst also mentoring more junior members of the team.

Key Responsibilities:

Tackle 2nd line incidents and service requests with confidence, escalating to 3rd line support when necessary.
Guide and support 1st Line Service Desk Analysts and Field Service Engineers, helping them grow their skills.
Work with the wider support team to address recurring technical issues and research new technologies.
Manage client expectations, communicate effectively, and uphold our company values.

Key Skills:

Proven experience working in a helpdesk environment within an MSP is a must.
Strong knowledge of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, Active Directory, and Windows Operating Systems.
A solid understanding of IT networking principles.
A desire to continuously learn and improve your skills.

If you have the above and want to be part of a dynamic team and environment, apply here now!

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