Senior Scheduler

ENGINEERINGUK; United Kingdom; On-site; GBP 40,000 - 60,000

Job description

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The Vacancy

Here at Wates we have an opportunity for a Senior Scheduler to join our property services team whereby you will be working on our responsive repairs and maintenance contracts. This is an office based role so ideally you need to be commutable to the Coalville area.

The focus of this role will be to lead, monitor and challenge an administrative team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable whilst looking after the contracts as well.

Key Accountabilities will include:

• Ability to lead a team of schedulers and administrators to maximise productivity, efficiencies and effectiveness.
• Review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for continual improvement of operational excellence.
• Full compliance with use of Operating Framework.
• Develop and maintain excellent customer relationships including attendance to Client Contract Meetings as and when required.
• Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.

We are looking for you to have relevant team leadership skills. Scheduling/logistics from the property services/built environment would be advantageous.

To be successful in the role you be an excellent communicator with the ability to problem solve, multi-task and work to tight deadlines whilst inspiring those around you.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

Company

We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors.

At Wates, we are driven by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. We need the right people from whatever background to help us make this happen and we are always looking for talented people from all walks of life to reflect the diverse communities where we work.

Our Guiding Framework

Our Guiding Framework shapes everything we do. It incorporates our driving purpose, it outlines the behaviours we work by, and the goals we are all working together to achieve. These are our values and vision.

As a family-owned business, we know it’s our people who make us successful. And just as in a family, everyone should feel welcome, included, and connected at Wates. We strive to be an organisation where everyone loves to work and to provide a safe space where everyone can be themselves.

Wates Together

Our Diversity and Inclusion plan is our long-term blueprint to create a business where everyone is welcomed, included and connected. We call this #WatesTogether.

Inclusion and Diversity

We are committed to building an organisation which is more representative of the communities we serve, offering equality of opportunities to diverse talent and an inclusive work environment where this talent thrives.

Social Value

Our approach to social value is rooted in our belief that how we do business, is as important as what we do. Our programmes and activities are focused on creating work and training opportunities, particularly for people furthest away from the workforce.

Environmental Sustainability

The Wates Group is committed to the long-term sustainability of the built environment and we’re working to eliminate carbon from our operations by 2025.

We’re committed to having a workforce that more accurately reflects society and providing an environment that positively encourages flexible working through working arrangements and benefits.