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Senior Sales Associate (Full Time - 40 Hours)

PUMA

Swindon

On-site

GBP 60,000 - 80,000

8 days ago

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An established industry player is seeking dynamic individuals to join their retail team. In this role, you will be accountable for achieving sales and profitability goals while providing exceptional customer service. You will engage in various responsibilities, including maintaining visual presentation standards and ensuring operational compliance. This is an exciting opportunity for those who thrive in a fast-paced environment and are passionate about sports and customer engagement. If you are driven, vibrant, and ready to be part of a team that values spirit and individuality, this is the perfect role for you.

Experience in a retail environment with a focus on customer service.
Proven ability to exceed sales goals and provide high levels of service.

Ensure individual performance meets or exceeds sales and profitability goals.
Maintain high standards of customer experience in the store.

Customer Service

Sales Goals Achievement

Effective Communication

Problem Solving

Presentation Skills

YOUR MISSION

Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
Attend and participate in Loss Prevention education, training and awareness programs.
Responsible for Loss Prevention and Operational compliance within store.
Communicate merchandise opportunities to Store Management team.
Participate in new store openings and/or store closings; travel may be required.
Responsible for execution and processing of both incoming and outgoing merchandise.
Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

Experience in a focused, customer service oriented retail environment with results driven track record.
Proven ability to exceed sales goals.
Demonstrated ability to provide high levels of customer service.
Ability to reason through complex issues.
Demonstrates effective communication.
Ability to present information to large groups.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

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