Senior Product Manager, Global Payments

Monzo; London; Hybrid; GBP 95,000 - 115,000

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Hear from our UK team about what it's like working at Monzo

London or Remote UK | £95,000 to £115,000 + Benefits | Product at Monzo

About our Global Payments Team:

The Monzo Global Payments team is dedicated to delivering for our customers when they need to send or receive money across borders and across currencies with simplicity, speed, and security. As part of this dynamic team, you'll be at the forefront of expanding our ability to connect customers with many dozens of global destinations.

You’ll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo’s Global Payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We’re now gearing up for our next phase of growth, from 11 million to 20 million customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness.

About the role

We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be working to:

• Identify opportunities for growing adoption and engagement of cross border payments and shape these opportunities through all phases of planning and execution - for both retail and business segments.
• Identify target audiences and prioritise efforts to attract and engage them by deeply understanding their needs and how to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space.
• Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations.
• Be a highly analytical leader with the ability to proactively assess opportunities by interrogating numerous data sources. You will be supported by data scientists but should also feel comfortable drilling into the available data yourself to help find novel opportunities.
• Use these customer and data insights to form a strong, defensible opinion on the highest value areas for investment (for example in our approach to pricing, customer experience, partner choice, marketing messaging and more)
• Partner with marketing to explore and execute on a wide range of methods to increase awareness and adoption including (but not limited to) CRM marketing, referrals, SEO and above the line marketing.
• Develop strong partnerships with growth teams across Monzo to align with adjacent initiatives in the international money space that help to drive wider Monzo benefit.
• Develop a deep understanding for the commercials of cross border payments in order to inform decision making on where effort should be placed to drive optimal return such as identification of new partnership opportunities or negotiating existing partnerships.
• Partner with our financial crime and anti-fraud teams to ensure we scale our offering while protecting customers.
• Identify and build product enhancements in response to customer feedback and your own ideas on how we innovate in this space by utilising the talents of the squad you will lead, not least user experience designers and engineers.
• Be the hands-on product manager for the squad, prioritising efforts across multiple workstreams as we grow our international payments offering and maintain alignment with engineering leadership on these tradeoffs.

Your day to day might look like:

• Leading and executing trajectory changing, cross-functional projects that align with the company’s strategic goals.
• Collaborate with product, marketing, operations, and engineering teams to problem solve jointly and deliver initiatives on time and within budget.
• Identify opportunities to optimize processes, drive efficiencies, and enhance project outcomes across Monzo.
• Deep ownership of the P&L for cross-border payments at Monzo, and a strong grasp of the unit economics and partnerships that power our FX products.
• Drive problem solving, research and data gathering to inform decision-making and project strategies.
• Own analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making
• Develop and track project plans, KPIs, and success metrics, ensuring timely progress and measurable results.
• Mentor and support junior team members, fostering a culture of innovation and collaboration.

You should apply if:

• You have a founder mindset and take ownership of your work
• You have the urge and resilience to challenge the status quo and make things better
• You're excellent at managing and influencing stakeholders
• You’re a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes.
• You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers
• You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving
• Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology
• You're data-driven, numerate and logic oriented
• You are a great project and team leader
• You're humble but excited by what we're doing at Monzo

The following would be a bonus:

• Experience working in payments and/or the foreign exchange market is highly beneficial but not critical
• Experience working on business transformation and strategy
• Experience working on international expansion

What’s in it for you:

£95,000 to £115,000 depending on experience, stock options & benefits

️ We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

#LI-REMOTE #LI-NG1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage