Senior Operations Manager

Sodexo Group; Yeovil, Birmingham, Bristol, Stoke-on-Trent; On-site; GBP 100,000 - 125,000

Job description

At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Senior Operations Manager to join our team and play a key role in driving excellence.

About the Role

• You will be supporting the Account Director on delivering facilities management across the client’s site, encompassing both hard & soft services, ensuring safety, cost, quality, continuous improvement and compliance metrics are achieved by Sodexo through the effective coaching and management of the on-site Sodexo team.

What We’re Looking For

• Substantial experience in similar roles.
• A proactive and solution-focused mindset.
• An ability to thrive in a fast-paced, dynamic environment.
• A thorough knowledge of operations in the FM industry.

What We Offer

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to make a difference in client satisfaction, sustainability, or operational excellence.

Ready to be part of something greater? Apply today and start your journey with Sodexo!

Role Responsibility

• Lead and motivate a team across the FM framework.
• Act as Duty Holder in line with the requirements detailed in SHE procedures.
• Build a positive and productive client relationship built on trust and expertise.
• Deliver consistent financial performance that exceeds company targets whilst developing solutions to grow the Sodexo business.
• Build a people plan to manage, empower and engage our teams whilst supporting succession and development.
• Lead a positive safety culture across the team based on a zero-accident mindset.
• Ensure quality and compliance adherence at all times.
• Collaborate within the wider FM & Sodexo networks to ensure the site remains a point of reference at all times.

The Ideal Candidate

• Developed from a technician/HNC background supported by substantial experience of similar roles and/or a member of professional FM and/or engineering organisations e.g. BIFM, IMechE, CIBSE.
• Commercial skills and management of large and diverse budgets and workforce.
• A thorough knowledge of operations in the FM industry.
• Recognised H & S qualification.
• Extensive customer service experience.
• Proven leadership skills with the ability to mentor and develop people in large and diverse teams.
• Visionary with a desire to look for new ways of doing things.
• Ability to own a problem through to resolution.
• Ability to manage small minor work & projects.
• Sound financial acumen.
• Membership of appropriate professional body e.g. BIFM, RICS.
• LEAN principles and the ability to deploy.

Package Description

• 40 hours per week
• Up to £80,000 per annum + Bonus
• Sodexo rewards and benefits

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Salary Up to £80,000 depending on experience + Sodexo Benefits

Frequency Annual

Job Reference SDX/TP/256732/CS

Contract Type Permanent – Full Time

Closing Date 06 April, 2025

Job Category Operations

Business Unit UK Corporate Services

Location Leonardo Helicopters, Lysander Road, Yeovil, United Kingdom