Senior Field Service Engineer - Cambridge Area

Danaher - Global; Cambridge; On-site; GBP 35,000 - 65,000

Job description

Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge.

Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.

This position reports to the UK Service Manager and is part of the North EMEA Service Team. The Role will be fully remote.

In this role, you will have the opportunity to:

• Conduct service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
• Diagnose system failures and determine most cost-effective solution.
• Escalate complex issues to greater level of technical support or quality reporting system.
• Develop new customer service/product agreements.
• Respond to customer support calls within an assigned territory.

The essential requirements of the job include:

• Bachelor’s Engineer Degree Required or similar.
• English and preferably regional language.
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint).

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel within the South East UK Region and occasional support to UK / EMEA region. (Up to 70% travel).
• Must have a valid driver’s license with an acceptable driving record. Ability to lift, move or carry equipment & tools.

It would be a plus if you also possess previous experience in:

• Background in Microscopy.
• Technical expertise in handling advanced repairs, calibrations, upgrades and allied tasks.
• Able to manage customer requirements - Account Management.
• Networking, influencing, and communicating effectively across functions and at all levels.
• Excellent visual, written, and other communication skills.
• Training and/or coaching experience.
• Experience in maintaining, applying global processes.
• Track record of delivering standardization, simplification and continuous improvement across key business areas.
• Experience in working in a matrix organisation including building relationships remotely and cross culturally.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.