Senior Customer Operations Assistant

Adecco; City of Edinburgh; Hybrid

Job description

Location: South Gyle, City of Edinburgh
Contract Type: Temporary (6 months)
Start Date: May 26, 2025
Working Hours: Full Time, 35 hours per week
Pay: £15.42p/hr

Are you ready to embark on an exciting journey in the financial services sector? Join our Client Welcome Team as a Senior Customer Operations Assistant! Lloyds Banking Group are looking for passionate individuals who thrive in a dynamic environment and want to make a difference for our customers.

Why Us?

Located just a 12-minute walk from Edinburgh Park train station and 11 minutes from the tram station, our office at Ettrick House provides a convenient and collaborative workspace. Our hybrid work style allows you to balance your time effectively, spending at least two days a week in the office once training is complete.

What You'll Do:

As a Senior Customer Operations Assistant, you will be at the forefront of our commitment to delivering an exceptional customer experience. Your responsibilities will include:

1. Conducting Know Your Customer (KYC) checks and ensuring compliance with anti-money laundering standards.
2. Gathering and analysing customer information to create accurate client records.
3. Communicating clearly with internal and external stakeholders, providing timely support for complex queries.
4. Collaborating with team members to enhance processes and drive continuous improvement.
5. Managing your caseload efficiently, demonstrating excellent time management skills.

What We're Looking For:

We're eager to meet candidates with the following capabilities:

1. Exceptional oral and written communication abilities.
2. A proactive team player who thrives in a collaborative environment.
3. Ownership of personal learning and development.
4. The ability to prioritise workloads effectively while managing your own work in progress.
5. Knowledge of anti-money laundering and anti-bribery regulations is desirable but not essential.

Your Attributes:

We value enthusiasm and a customer-centric approach. You should be:

1. Detail-oriented, ensuring meticulous information gathering.
2. A confident communicator, capable of handling discussions and resolving issues.
3. A natural problem solver, willing to support peers and stakeholders.
4. Committed to delivering excellent service and driving team success.

Why Join Us?

This is a fantastic opportunity to be part of a growing team that plays a critical role in shaping the future of our organisation. You'll be instrumental in delivering on our commitment to excellence for our customers and stakeholders.

Ready to Take the Next Step?

If you're excited about the prospect of joining a dynamic team and contributing to our mission, we want to hear from you! Apply today and help us build a better future for our customers and our community.

Don't miss out on this opportunity to make a meaningful impact! We can't wait to welcome you aboard!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.