Senior Corporate Account Services Representative

TN United Kingdom; London; On-site; GBP 150,000 - 200,000

Job description

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Senior Corporate Account Services Representative, London

Client:

Stericycle

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0e0fae007fee

Job Views:

4

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Title: Senior Corporate Account Services Representative

Requisition Id: 38022

Job Function: Customer Experience

Career Area: Customer Service

Work Location: Illinois - Work From Home

About Us:

Stericycle is now part of WM!!! Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under general direction, provides customer service, billing/pricing/collections resolution, contract administration, service issues, information management, customer file maintenance, record generation and grow new and secured base business through service level upgrades and expanded product offerings for assigned Corporate Accounts on a daily basis.

Key Job Activities:

1. Provides dedicated customer service / support via telephone, email, web, and mail to assigned LQ or MQ Corporate Account customers. This includes, but is not limited to: invoice questions, missed pick-ups, contract inquiries, pricing issues, complaints, account updates, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs. Work as a liaison for Stericycle in relation to escalated issues for LQ or MQ Corporate Accounts.
2. Responsible for generating Central Billing for LQ or MQ Corporate Accounts and partnering with the Corporate Accounts Manager and Contract Admin on pricing updates. Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances.
3. Maintain customer profiles and account records through periodic sales calls to establish and build relationships.
4. Understand and maintain pricing for all assigned and new LQ or MQ Corporate Accounts and implement Corporate Agreements that are consistent with Stericycle’s financial objectives. Ensures that additions, changes, and deletions to all customer information is correctly updated within the billing systems. Coordinates departmental price adjustments, contract renewals, and notice of change, updates and tracking, as appropriate. Uploads contract data onto public drive.
5. Provides regular and ad-hoc reporting and assistance to various Stericycle Managers. This could include, but not be limited to, customer revenue and volume trend analysis, pricing analysis, new/dropped site statistics, ad-hoc search requests and/or reports, general data warehouse statistics information, and/or in the preparation of presentations.
6. Serve as LQ or MQ Corporate Account liaison to customers and Stericycle’s operations. Coordinates, communicates, and resolves problems through collaboration between the Corporate Account Manager and the customer. Work as liaison between customers and Stericycle personnel for collection of receivables, when requested.
7. Acts and communicates as a subject matter expert, trainer, coach, and key reference contact. Provides experienced direction, input and guidance to team members and various members of management. Willing to assist in day-to-day activities, including support and direction as needed for escalated issues; represents the organization in meetings as a subject matter expert.
8. Perform other duties and responsibilities, as assigned.

Education:

Preferred Education: Associate degree or equivalent.

Experience:

1. Three or more years of related work experience in a LQ or MQ Customer Service/Collections environment, demonstrating analytical tasks while providing excellent customer service to all customers & sales reps preferred.
2. Demonstrates a sound understanding of LQ or MQ Corporate Account selling practices, billing and invoice structure, adjustments, pricing structures, Central Bill, and the willingness to participate as an active member of a contract negotiation team.
3. Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Access, Steriworks, SalesForce, STARS, Credit Tool, and PowerPoint; and a general knowledge of general database use.

Compensation: $21.29 - $26.00 hourly

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.