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Scheduling Team Leader
pyramid8
Castleford
On-site
GBP 60,000 - 80,000
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Job summary
An established industry player is seeking a Scheduling/Planning Team Leader to enhance their engineering services. This pivotal role involves overseeing the scheduling of planned works and ensuring efficient route planning. You will lead a team, implement robust processes, and build strong relationships with clients and engineers. This is a fantastic opportunity to make a significant impact in a growing business that values efficiency and customer satisfaction. If you have a knack for organization and leadership, this role is perfect for you!
Qualifications
- Experience in scheduling and planning within an engineering context.
- Strong leadership skills to guide and train a team effectively.
Responsibilities
- Lead the scheduling team and implement effective processes.
- Coordinate cost-effective planning and manage customer orders.
Skills
Team Leadership
Scheduling
Customer Relationship Management (CRM)
Communication Skills
Tools
CRM Software
Job description
Reference: P8JOB5814 | Specialist area: Administration | Sector: Engineering
Our client is a well-established business that provides engineering services to their clients. Due to growth, they require a Scheduling/Planning Team Leader to join their team. The role will involve booking planned works 6 months in advance, as well as ad hoc maintenance, repair, and installation visits. The Planning Coordinator is also responsible for route planning and booking hotel accommodation.
- Customer order logging onto CRM
- Lead the team and implement a robust process for scheduling
- Coordinate the most cost-effective planning & scheduling and train the team to focus on this
- Respond to inbound & make outbound calls
- Schedule reactive & planned works to meet customer SLA’s
- Check engineer reports and process them for internal team payment
- Build relationships with clients and engineers
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