Sales Administrator

The Belfry Hotel & Resort; Wishaw CP; On-site; GBP 20,000 - 30,000

Job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.

We have a fantastic opportunity for a Sales Administrator to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort.

Sales

Joining the sales team offers a dynamic and fulfilling experience, recognised as the Best Sales and Marketing Team. Our fast-paced environment adopts personal and professional growth, with a focus on exceptional service and maximising potential. The team specialises in conference and events sales, special events, and golf sales, offering diverse opportunities. The Belfry Hotel & Resort provides an exceptional venue for career advancement.

Key Responsibilities

• Provide administrative support to the sales team, ensuring that all sales orders and queries are processed accurately and promptly.
• Coordinate client accommodation and manage communication to ensure smooth and efficient service.
• Update and maintain customer records and sales databases.
• Assist with preparing reports, presentations, and other sales-related documentation.
• Liaise with clients, suppliers, and internal teams to ensure deadlines are met.
• Attend internal meetings such as operational and Health & Safety.

Key Requirements

The ideal candidate will have experience in an administrative role, reception or reservations and possess excellent verbal & written communication skills.

In Addition, You Will Be

• Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
• Computer literate, with experience of hotel PMS, i.e., Delphi & Opera.
• Guest focused and enthusiastic, with excellent customer service skills.
• Flexible and capable of working well within a team.
• Proven experience in an administrative or customer service role (experience in a sales environment is a plus).
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A positive, enthusiastic approach to customer service.
• A proactive, solution-driven mindset with a keen eye for detail.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on-the-spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.